Statements Containing More Than One Account

You uploaded one document, but the statements grid shows more rows than you expected — and each one is unassigned.

If a document has more than one account number on its pages, extraction splits it into a separate statement period per account, with each period's own transactions bucketed correctly to it. That is working as intended — it is not an error, and no data was lost.

What changes is assignment. A document covering a single account can assign itself straight to the account it was uploaded against. A document that splits into more than one account never does that automatically, even for the one period that matches the account you uploaded to. Every resulting period is left Unassigned for you to place by hand.

There is no message anywhere telling you the document contained several accounts. Nothing pops up, nothing flags the statement. You simply see more rows on the unassigned statements grid than you were expecting. The only clue that ties those rows back to one source document is a grouping column on that grid headed Extracted account info — statements that came from the same upload are grouped there.

Open the unassigned statements grid and look at the Extracted account info column. If several rows share the same source document under that grouping, that document was split by account, and each row needs its own assignment.

Assign each unassigned period to its correct account the same way you would assign any unassigned statement — this is the same assignment workflow covered in the existing account-period assignment guidance, and it applies here without any special handling for the multi-account case. Work through the rows grouped under that document's Extracted account info entry one at a time, checking the account number on the extracted data against your account list before assigning, since it is easy to place two similarly-numbered accounts to the wrong row when several appear together.

Once assigned, each period goes through the same reconciliation checks as any other statement.