When importing documents, you receive an error that states, "File failed to upload."
This error can be resolved by having your IT department allow or whitelist certain URLs that Valid8 manages. URLs for specific environments are listed below.
Other causes are listed at the bottom of this page.
Valid8 US:
https://production.api.valid8.io
wss://production.api.valid8.io
https://us.valid8.io
https://bi-valid8.auth0.com
https://valid8-files-production.s3.us-west-2.amazonaws.com
https://valid8-files-production.s3.amazonaws.com
https://valid8-files-production.s3-us-west-2.amazonaws.com
Valid8 US Government:
https://production-us-gov.api.valid8.io
wss://production-us-gov.api.valid8.io
https://us-gov-valid8.us.auth0.com
https://valid8-files-production-us-gov.s3.us-gov-west-1.amazonaws.com
https://valid8-files-production-us-gov.s3.amazonaws.com
https://valid8-files-production-us-gov.s3-us-gov-west-1.amazonaws.com
Valid8 Canada:
https://production-canada.api.valid8.io
wss://production-canada.api.valid8.io
https://bi-ca-valid8.auth0.com
https://valid8-files-production-canada.s3.ca-central-1.amazonaws.com
https://valid8-files-production-canada.s3.amazonaws.com
https://valid8-files-production-canada.s3-ca-central-1.amazonaws.com
Valid8 UK:
https://production-uk.api.valid8.io
wss://production-uk.api.valid8.io
https://uk.valid8.io
https://uk-valid8.eu.auth0.com
https://valid8-files-production-uk.s3.eu-west-2.amazonaws.com
https://valid8-files-production-uk.s3.amazonaws.com
https://valid8-files-production-uk.s3-eu-west-2.amazonaws.com
Valid8 Australia:
https://production-aus.api.valid8.io
wss://production-aus.api.valid8.io
https://aus.valid8.io
https://aus-valid8.au.auth0.com
https://valid8-files-production-aus.s3.ap-southeast-2.amazonaws.com
https://valid8-files-production-aus.s3.amazonaws.com
https://valid8-files-production-aus.ap-southeast-2.amazonaws.com
Unstable connection
This can happen with larger files that may take longer to upload on slower internet connections. Retrying the upload often fixes this issue.
Amazon Web Services internal server error
There is a small possibility of an internal server error within Amazon Web Services during your upload. Retrying will fix this issue.