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First Time Login

This article walks new Valid8 users through the account verification and first login process, including setting a password and configuring multi-factor authentication (MFA). MFA is required and can be set up using an authenticator app or SMS text message. Save your recovery code in a secure location — it is required to log in if you do not have access to your MFA device.



Before You Begin

Have the following ready before starting:

  • Access to the email address associated with your Valid8 account
  • A smartphone with an authenticator app installed (optional — SMS is available as an alternative)

Steps

  1. Check your email inbox for a message from Valid8 Support with the subject line "Verify your new Valid8 account."
  2. Click the Confirm My Account link in the email.
  3. In the Valid8 login window, enter your username and click Next.
  4. Click the Reset Your Password link to create a new password.
  5. Confirm your email address is correct and click Send Email.
  6. Check your inbox for a new email from Valid8 Support with the subject line "Valid8 Password Change." Click the link in the email.
  7. In the Change Password window, enter and confirm your new password.
  8. Return to the login window, enter your username and click Next, then enter your password and click Log In.
  9. On the Secure Your Account screen, choose your MFA method:
    • Authenticator App: Scan the QR code with your authenticator app (e.g., Google Authenticator, Microsoft Authenticator, Duo Mobile) and enter the one-time code. If you cannot scan the QR code, click Trouble Scanning to manually enter the setup code.
    • SMS: Click Try Another Method, select SMS, enter your full phone number, and click Continue. Enter the code sent to your phone.
  10. On the final screen, copy your Recovery Code and store it in a secure location. Check the checkbox confirming you have recorded it, then click Continue.
  11. The engagement view will appear. You are now logged in to Valid8.

Tips & Common Questions

  • Save your recovery code immediately. This code is the only way to log in if you lose access to your MFA device. Store it somewhere secure — it cannot be retrieved later.
  • Check your spam folder if you do not receive the verification email. Emails come from Valid8 Support — add this sender to your safe senders list to avoid future filtering.
  • Supported authenticator apps include: Google Authenticator, Microsoft Authenticator, Duo Mobile, Okta Verify, and other TOTP-compatible apps available on the Google Play Store or Apple App Store.
  • SMS is available if you prefer not to use an app. Use the "Try Another Method" option during MFA setup to switch to SMS instead.